Return Policies
These Return Policies apply to products and services purchased 100% online through the website www.nutricionaurigp.com.
Since the products offered are digital and/or personalized services, the following conditions apply:
Digital products and online services
All products offered by nutricionaurigp are delivered digitally and may include, but are not limited to:
Personalized nutrition plans
Online inquiries
Downloadable digital content
Programs, guides or digital materials
General returns policy
❌ No exchanges or returns are accepted in the following cases:
Downloadable digital products
Services already provided or initiated
Personalized nutrition plans
Promotional or free products
The above is in accordance with applicable legislation on electronic commerce, due to the intangible and personalized nature of the products.
Cancellations before the service is provided
The customer may request cancellation only if the service has not been started or delivered, within a maximum period of 5 calendar days from the date of purchase.
To request a cancellation, you must send an email to:
Including the following information:
Full name
Contact phone number
Order number
Product or service purchased
Purchase date
Reason for the request
Application evaluation
Each application will be evaluated by nutricionaurigp.
In the event of cancellation, no cash refund or bank transfer will be issued.
The refund, if applicable, will be issued exclusively as store credit, through an electronic coupon valid for 2 months, usable at www.nutricionaurigp.com.
Technical failures or errors attributable to the brand
In the event that the customer cannot access the digital product due to causes attributable to nutricionaurigp, technical support will be provided to resolve the situation.
If the problem persists and it is verified that access could not be granted, a store credit may be authorized as a solution.
Limitation of liability
nutricionaurigp is not responsible for:
Errors in the email provided by the client
Lack of access due to user's internet connection problems
Incompatibility of the client's device with the digital content
Changes to the returns policy
We reserve the right to modify or update these Return Policies at any time.
The changes will take effect upon their publication on the WEBSITE.
Contact
For any questions related to these Return Policies, you can contact us at:
Last update:
📅 February 8, 2026